Quality and Environmental Policy

This is why we seek to evolve daily to improve and offer a service of the highest quality, without losing sight of our commitment to protecting the environment. To do this, we work with approved providers who respect our commitments to the client at all times.

In addition, we have all the human resources required so that our employees can provide a professional, friendly service adapted to each need.

At Grupo [i]soren, we want to demonstrate our commitment to achieving the highest levels of our clients’ satisfaction, even exceeding their expectations, which is why we have implemented an Integrated Quality and Environmental Management System based on the UNE-EN ISO 9001:2015 and UNE-EN ISO 14001:2015 International Standards.

Based on our philosophy, vision and mission, we commit to:

• Promoting continuous improvement at all levels.We adapt to new trends in the sector for the work we do, always in an environmentally-sustainable way.
• Understanding our clients’ needs. We want to achieve complete satisfaction with the service provided. Along this line, we are committed to exceeding our clients’ expectations as far as possible.
• Meeting the requirements of both our clients and the standards and legislation applicable to our work.
• Protecting the environment.By preventing possible impacts on our environment, reducing our pollutant emissions, using resources in a sustainable way and adapting to commitments to adapt to climate change.
• Instructing, motivating and engaging all staff in the management and development of the Integrated Quality and Environmental Management System, promoting ongoing training to ensure our employees are highly qualified so that we can improve the quality of the service provided and our clients’ satisfaction, as well as reducing any possible negative environmental impacts.

At Grupo [i]soren, we want to make this Quality and Environmental Policy available to all our stakeholders.

Signed: The Management

Date: 03/01/2022